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Blog comments are pre-moderated to check they comply with the blog participation guidelines above. If comments don’t comply they will not be published.
Here is a brief outline of how we evaluate comments.
Is this comment on topic, does it add value to the discussion and can we answer publicly?
If so, post a timely response within 24 hours.
Is this person asking for information or detail relating to another channel, for example is it a GOV.UK content query?
If so, we'll pass the query on and ensure it is dealt with as quickly as possible. We will update the user on progress.
Does this comment raise an issue with a tool or transaction? Or is it reporting a bug or performance problem?
If so, alert the team responsible for fixing the tool, transaction or issue and tell the user this has been done.
Is this comment a rant, venting frustration or anger?
If so, STOP, monitor and discuss with the digital engagement team first, referring to the participation guidelines.